1. You can look carefully for the items you want to buy .
2. Submit detailed information about the required product when you do the order.
3. Send me your shipping address when you order (drop ship you also can write your client`s shipping address directly)
4.All orders will be shipped within 2-7 business days upon receiving cleared payment.
5. When buying, please leave your full address. We will verify your address with you.
6. Usually, your orders will be shipped via E packet delivery time usually take 12-25 days) ,China Post Air Mail(Delivery time normally takes 20-60 days, it depends on flight, weather, holidays, politics etc.),If you do not want wait so long time can use express delivery: EMS (2-8 business days for delivery) Faster way by DHL, UPS.TNT or FedEx(2-5 business days normally). Bulk order will be shipped by sea freight.
We accept Credit Card, Western union, Money gram. Escrow. Bank to Bank Wire Transfers
We will send merchandises as soon as we can. Please email any question prior to bidding
1. Items can be returned within 3 days for quality problems or wrong items, but naturally we will check everything carefully from products to packaging and confirm it is in good condition. If by any chance, we will give you the refund soon after we receive the items. Items returning or exchanging we do not cover the shipping cost.
2. We do not cover any items for damage after use or as the result of water damage which hard for us to sell again.
Purchase process description
1. Enter the quantity and color you want and choose one of the shipping service you want, click ''Buy Now''
2. Please enter the required information such as Delivery Address, Quantity Type etc. Before clicking ''Submit'', please check your Order Details carefully. (Please make sure your address and TEL is correct.)
3. ''Message to supplier'' fill out the relevant requirements (color and size), enter the verification code, click ''place order''
4. Choose your payment method, then click ''pay my order''
Your satisfaction and positive feed back is very important for us. Pls leave positive feedback and 5 stars if you are satisfied with our item and service.
If you have any problems with our item or service, pls contact us first before you confirm receipt and leave negative feedback. We will do our best to solve any problems and provide you with the best customer service!
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of lushylady (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.