When you receive the package,please check the item first.If have any problems,please contact us asap. Except the unacceptable reasons,we accept return & refund within 7 days,if you keep the item as its original state.Please DO NOT wash and condition item,don’y dye and perm it,don’t cut the lace,don’t put anything on the item,if you want to return.Thanks for your support.
PLEASE READ BEFORE YOU ORDER
1.For hair color : Because our wigs are pure hand-made,the actual color may be slightly different depending on the light and batch,it is common that the color has a little different from the pics here,
maybe a little darker or lighter,we will do the color as close as possible,but a little color difference is normal,please understand and notice!Can contact seller to get more real pics before ordering.
2.For hairstyle : our styliest make new wig for all new orders,the style will be a little different from the pics here,but oyr styliest will do best to do the wig as close as the pic.
3.For the cap size and lace color : if you not leave us message about your special request,will send medium cap size and medium brown color lace by default.Special lace color,cap size or higher density can contact seller to customize.
4.If you placed the order which means you can accept this statement,if you can’t accept this,pls do not place order,thanks!
The hair lenth should be measured from the head top to hair bottom as the hair is straight status.
The curl and wavy wig is processed from straight wig.
So in the same length,curl and wavy wig should be shorter by 1”-4” than straight wig(that depend on how deep the curl is)
1.For normal order,we will ship out within 24h,the address can’t be changed once shipment,please double check the address info before ordering.
2.Please don’t put P.O.Box address as FedEx/DHL can’t delivery,
Physical address is accepted.
3.Please don’t authorize FedEx/DHLto leave the package at your door anytime to avoid lost.
4.If you didn’t receive the package,but the tracking details shows it has been delivered.Please contact us at first time or contact your local FedEx/DHL,we will help you.
5.It is normal that many countries charge VAT & TAX for international import parcel,that is charged by your local government not us,you need to pay the tax by yourself,please know about your country customs policy and make sure you can accept the tax before ordering.
AFTER RECEIPT OF THE HAIR
We will be appreciated if you can leave us all 5 stars positive feedback with pictures.Your good review is great encouragement for our hard working staff.
If you are not satisfied,please DO NOT open dispute or leave negative feedback.CONTACT US in time,we will try our best to work with you together to solve any problem until you get satisfied.